Account Deletion

How to delete your account

Soulris doesn't yet have an in-app "delete my account" button. To request deletion, email info @ soultrob .com from the email address on your account and ask us to delete it. We'll reply to confirm we've received the request before acting on it, so we don't delete an account from a spoofed email.

What happens next

Once we confirm your request, your account is deactivated and scheduled for deletion.

What's deleted and what's kept

We keep some records even after deletion where we're legally required to — for example, transaction records connected to your wallet, for accounting and fraud-prevention purposes. Device/abuse-prevention signals tied to the physical device (not to you personally) may also be retained to keep the free-tier abuse protections working for other accounts, per our Privacy Policy.

Before you request deletion

Once deleted, your wallet balance, conversation history, and generated content cannot be recovered. If you have an unused wallet balance, see our Refund Policy first.

Changing your mind

If you're deleting because of a problem, not just to leave

If something about Soulris concerns you — a billing issue, a safety issue, unwanted content — consider emailing info @ soultrob .com about that first. Deletion is permanent; a lot of issues aren't.

Contact us

Email info @ soultrob .com to request deletion or ask a question about this process.