Common Reasons an Image Generation Fails
Most failures fall into a small number of categories
Image generation is a complex process, so an occasional failure is normal — it doesn't usually mean anything is wrong with your account. SoulrisAI doesn't show the technical details of why a specific attempt failed, since that detail isn't meaningful to act on anyway — what matters is which of a few general categories it falls into.
Insufficient balance
The most common and most actionable failure: your wallet balance doesn't cover the cost of the generation you requested. SoulrisAI reserves the estimated cost from your balance before generating, so if your balance is too low, the request is rejected before it ever reaches the generation step — you're told this directly, so you know to top up. See understanding "insufficient balance" mid-chat for how this works in a chat context specifically; the same reasoning applies to Image Studio.
No source image for an edit
If you're trying to edit an existing image but the edit request doesn't have a valid source image attached — because it wasn't supplied, or because the referenced image isn't actually yours or isn't an image — the edit can't proceed. Check that you've actually selected or attached the image you meant to edit. See regenerating or tweaking an image for how the edit flow is supposed to work.
Editing temporarily unavailable
Not every model in every quality tier supports editing. If editing specifically fails while a fresh generation at the same tier works fine, that's usually this — try a different quality tier, or generate fresh instead of editing.
A content-policy rejection
Some prompts get rejected outright rather than producing a failed-but-charged attempt — this typically happens with prompts that request disallowed content. If a generation consistently fails for the same prompt no matter how many times you try, reconsider the prompt itself rather than retrying it as-is.
A temporary system issue
Occasionally a generation fails for reasons that have nothing to do with your prompt or your account — a temporary issue with the system generating the image. SoulrisAI is built to quietly retry a failed attempt on another model within the same quality tier before giving up, so many of these resolve themselves without you noticing. When one does surface as a failure, it's usually worth simply trying again in a minute or two.
What SoulrisAI guarantees either way
Whatever the cause, you're not charged for a generation that doesn't produce a result — the amount reserved for a failed attempt is released back to your balance rather than spent. If you believe you were charged for a generation that failed, that's worth raising with support rather than something to troubleshoot yourself.
If it keeps happening
A single failed generation is usually nothing to worry about. If the same prompt or the same kind of request keeps failing repeatedly, that's worth reporting — reach out through our contact page with what you tried, so it can actually be looked into rather than guessed at from the outside.