Understanding "Insufficient Balance" Mid-Chat and How to Top Up Without Losing Your Message
What's actually happening
Before processing a chat message (or any generation), SoulrisAI checks that your wallet has enough balance to cover it. If it doesn't, you'll see an insufficient-balance message in the chat itself, rather than the request silently failing or you being charged more than you have available. This check happens before anything is sent to the AI — so you're never billed for a response you didn't actually receive because your balance ran out partway through.
Why this happens even if you've deposited before
A few common reasons:
- Your balance has simply been spent down by earlier chat usage, image generations, or video generations in the same session
- You're trying to send a message or attachment that costs more than your remaining balance covers — a longer message, an attached document, or a higher model tier
- You're attempting something that requires a higher tier model (see understanding chat tiers) and your balance doesn't cover that tier's rate
What happens to the message you were about to send
Your message isn't lost. It stays in the input box (or is clearly marked as not sent), so once you've topped up, you can send it again without retyping anything. SoulrisAI is deliberately built so a balance shortfall doesn't cost you your place in a conversation.
How to resolve it
Fund your wallet with any amount at or above the minimum deposit — the deposit flow is accessible directly from the insufficient-balance message itself, so you don't need to leave the conversation to find it. Once the deposit completes, your new balance is available immediately and you can resend the message right away.
Does this affect my conversation history?
No. Insufficient balance only affects whether a new message can be sent — it doesn't touch or remove anything already in your conversation. You can keep scrolling back through earlier messages in the thread while your balance is at zero; you just can't send a new one until you've topped up.
A related situation: replies that get cut short
Insufficient balance stopping a message before it's sent is different from a reply getting shortened partway through because your balance ran low during generation — that's a related but distinct situation, covered in why replies sometimes get cut short.
Avoiding this mid-task
If you're about to start something you know will use a lot of balance — a long document review, an extended back-and-forth on a technical problem, several image or video generations in a row — it's worth glancing at your wallet balance beforehand so you're not interrupted partway through. Your balance is visible in the app at any time, not just when you run low.