Login Issues and Password Reset
Can't remember your password?
Use the "forgot password" option on the login screen. You'll be sent a reset link by email — follow it to set a new password. The link is time-limited for your security, so if it's been a while since you requested it, request a fresh one rather than trying an old link.
Entered the wrong password a few times?
If several login attempts in a row fail, your account is temporarily locked for a short period as a security measure — this protects your account from repeated guessing, even if the attempts weren't actually you. If you see a message about your account being locked, the fix is simply to wait for the lock to lift and try again (ideally with a password you're confident is correct, or after resetting it).
Not receiving the reset email?
- Check your spam or junk folder — reset emails occasionally land there
- Confirm you're entering the exact email address your account was registered with
- Wait a few minutes; delivery is occasionally not instant
- Request it again if it genuinely never arrives after a reasonable wait
"Email not verified" at login
If you signed up but never completed email verification, you may see a message about this when trying to log in or use certain features. See creating your account and verifying your number for the verification step — most verification emails can be resent directly from the app if you've lost the original.
Using the correct login method
If you originally signed up through a specific method (email and password, or a linked social login), make sure you're using that same method to log back in — trying a different method with the same email can look like a login failure when it's really a mismatched method.
None of this working?
Reach out to support with the email address on your account and roughly what error message or behavior you're seeing — that's enough detail for a fast, accurate fix without needing you to share your password or any other sensitive details over support channels. SoulrisAI will never ask you for your password directly.
A safety note
If you suspect someone else has tried to access your account (an unfamiliar lock message, or a reset email you didn't request), change your password immediately using the reset flow above rather than waiting — it costs nothing and closes off any access from a password that may have been compromised.