Why Attachments Aren't Available on the Free Tier (And How to Unlock Them)

The short answer

Sending an image or document to SoulrisAI's chat — for image analysis or document upload — requires a funded wallet. It isn't part of what the free tier includes, and there's no way to enable it without depositing first.

Why, specifically

Processing an attached image or document costs meaningfully more to run than a typical text-only chat message — the AI has to read and reason over the actual file content, not just a short message. The free tier is built around letting you try real conversation at effectively no cost to you; extending that same no-cost allowance to attachment processing would make the free tier far more expensive to offer, which would eventually mean a worse free tier for everyone, not a better one.

What this looks like in practice

If you're on the free tier and try to attach a file, the attempt is blocked before it's ever sent to the AI — you'll see a clear message telling you a deposit is required, rather than the attachment silently failing or quietly costing you something you didn't expect.

How to unlock it

Fund your wallet with any amount at or above the minimum deposit. As soon as your wallet has a balance, attachments work immediately — there's no separate "attachment unlock," no waiting period, and no need to deposit a large amount specifically for this feature. The same deposit that lets you generate images and video also unlocks chat attachments.

Is there a workaround without depositing?

Not for sending an actual file. If you're on the free tier and want the AI's help with something that's in a document or image, your options are to describe the relevant content in text instead (which works, but is less accurate and more effort than just attaching the file), or to fund your wallet, which is quick and doesn't require a large amount.

What else unlocks at the same time

Depositing doesn't just unlock attachments — it's the same action that gives you access to the higher model tiers (intelligent, expert, and super), image generation, document generation, and video generation. If attachments are the feature that's prompting you to deposit, it's worth knowing you're unlocking the rest of the platform in the same step, not paying separately for each piece.